Policy

1. Our Commitment

At Pallet Pro Liquidation, we are committed to providing our customers with transparent, fair, and trustworthy liquidation sales. We aim to ensure you understand exactly what you’re buying and that your experience is professional and secure.

2. Product Condition

  • Our pallets and lots may include overstock, shelf pulls, customer returns, or mixed-condition merchandise.
  • Product condition is described as accurately as possible (e.g. New, Like New, Mixed, Salvage).
  • Because these are bulk lots, individual item inspection prior to purchase is often not possible, but we strive to be clear in our disclosures.

3. Pricing & Payments

  • All prices are listed in USD and are final at checkout.
  • We accept secure payment methods including bank transfer, credit card, and e-transfer via verified gateways.
  • Full payment is required before shipping or pickup can be scheduled.

4. Shipping & Delivery

  • We offer nationwide freight shipping via trusted carriers.
  • Shipping fees are calculated based on pallet size, weight, and destination.
  • Local pickup is available by appointment at our warehouse.
  • After dispatch, customers will receive a tracking number or Bill of Lading.

5. Returns & Refunds

Given the nature of liquidation sales:

  • All pallet and truckload sales are final.
  • Refunds or replacements are only issued if:
    1. The shipment is lost in transit (confirmed by carrier), or
    2. An incorrect lot was sent in error.
  • Claims must be filed within 48 hours of delivery, accompanied by photos of the shipment condition.

6. Dispute Resolution

We encourage you to contact us first so we can resolve any concerns quickly and fairly. We strive to respond to all issues within 48–72 hours of contact.

7. Privacy & Data Protection

We respect your privacy and commit to the following:

  • We do not sell or share your personal data with third parties.
  • The information you provide is used strictly for order processing, communication, and support.

8. Contact & Business Info

Pallet Pro Liquidation
📧 Email: info@palletproliquidation.org
📞 Phone: +1 (707) 369-1316
📍 Address: 215 N Ojai St, Santa Paula, CA

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

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