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Frequently Asked Questions
Ordering & Product Information
Q: What kind of products are in your pallets?
A: Our pallets may include overstock, customer returns, shelf pulls, or mixed-condition merchandise from major retailers. Each pallet description provides details about the mix, condition, and approximate quantity.
Q: Can I choose the exact items in a pallet?
A: No — liquidation pallets are sold as a lot. This means you’re buying everything listed in the manifest or pictured in the pallet. This is what allows us to offer them at steep discounts.
Q: Do you guarantee everything works?
A: No. Pallets may include a mix of working, open-box, or salvage items. We recommend buyers inspect and test products after receiving them to separate resellable items from non-working ones.
Q: Can I get a manifest before purchase?
A: Yes — for manifested pallets, we provide a downloadable manifest so you can see the general contents before buying. For mystery pallets, the contents are assorted and not individually listed.
Pricing & Payment
Q: Are your prices negotiable?
A: Most prices are fixed to keep things fair for all buyers, but we may offer bulk discounts on truckload orders.
Q: How do I pay for my order?
A: We accept secure payments via bank transfer, e-transfer, and credit card. Payment must be completed before shipping or pickup.
Q: Do you require a deposit?
A: For truckload or custom orders, a deposit may be required. Your sales representative will confirm details before invoicing.
Shipping & Delivery
Q: Do you ship pallets nationwide?
A: Yes — we ship throughout the United States using trusted freight carriers.
Q: How much does shipping cost?
A: Shipping rates depend on pallet size, weight, and destination. We will calculate the cost and share it with you before confirming your order.
Q: Can I pick up my pallet in person?
A: Yes! Local pickup is available by appointment at our warehouse:
📍 215 N Ojai St, Santa Paula, CA
Q: How long will delivery take?
A: Most shipments are delivered within 3–7 business days depending on your location.
Q: Do you accept returns?
A: Because of the nature of liquidation sales, all sales are final. We only issue refunds if the shipment is lost in transit or the wrong pallet was sent.
Q: What if something arrives damaged?
A: Please take photos of the shipment and contact us within 48 hours. We will work with the freight carrier to file a claim if appropriate.